Shipping Policy

Effective Date: October 2026

MyToque provides shipping services for eligible furniture purchases made through www.mytoque.us. This policy explains order preparation, estimated delivery, tracking, and the steps to take if an item arrives damaged.

Shipping Availability and Charges

Eligible orders may qualify for Free Standard Shipping within the United States.

Available shipping services, destinations, and any applicable charges will be shown on the product page or during checkout. If a product has special delivery requirements, the relevant details should be reviewed before placing an order.

Order Processing

Most ready-to-ship orders are prepared within 1–2 business days after payment confirmation.

Large furniture items, products requiring additional preparation, holidays, and periods of increased demand may require extra processing time. If a particular product has a different processing estimate, the product listing or order communication will apply.

Order processing time is separate from transit time.

Estimated Delivery Time

For eligible shipments, standard delivery is generally estimated at 2–3 business days after processing, where the selected carrier service supports this timeframe.

Delivery estimates are not guaranteed. Actual delivery may be affected by carrier schedules, weather, holidays, destination, freight arrangements, or other circumstances outside our control.

Please rely on the delivery estimate shown for your specific order when it differs from this general estimate.

Tracking and Delivery Updates

When tracking information is available, it will be sent to the email address associated with your order.

Carrier tracking may take time to update after a shipment is collected. If you have concerns about a delayed shipment, contact us with your order number and tracking details.

Large Furniture Shipments

Sofas, sectional sofas, sofa beds, and other oversized items may be packed in multiple cartons or transported in separate shipments. Packages from the same order may arrive on different days.

Please ensure that the delivery address and contact details entered at checkout are accurate. If a carrier needs additional delivery arrangements for a large item, follow the instructions provided by the carrier.

Inspecting Your Delivery

Please inspect the packaging and furniture as soon as reasonably possible after delivery.

If you notice visible damage, retain the packaging and take photographs of the affected areas. For damage, defects, or incorrect items, contact sales@mytoque.us within 48 hours of delivery and provide your order number and supporting photographs.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may cause delays, failed delivery attempts, return-to-sender shipments, or additional carrier charges.

Please contact us promptly if you discover an error in your shipping details. We cannot guarantee changes after an order has entered the dispatch process.

Delayed or Missing Shipments

If tracking shows an unusual delay or a package cannot be located, contact us with your order number. We will assist in reviewing the available shipment information and, where appropriate, help coordinate an inquiry with the carrier.

Contact Information

MyToque

Website: www.mytoque.us
Email: sales@mytoque.us
Phone: +1 (315) 528-6457
Address: 1527 Pacific Avenue, Santa Cruz, CA 95060, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)