Refund Policy

Effective Date: October 2026

At MyToque, we want customers to feel confident when choosing furniture for their homes. This Refund Policy explains the conditions and procedures for returning eligible products purchased through www.mytoque.us.

14-Day Return Policy

Eligible furniture may be returned within 14 calendar days after delivery.

To qualify for a return, the product must be unused, unassembled, clean, and in its original condition. Original packaging, hardware, cushions, accessories, and product documentation should be retained whenever applicable.

Because sofas and other furniture items are often large and require special handling, please contact us before arranging a return.

How to Request a Return

To begin the return process:

1. Email sales@mytoque.us with your order number.

2. Identify the product you wish to return and explain the reason.

3. Include photographs if the product is damaged, defective, or incorrect.

4. Wait for our return authorization and shipping instructions before sending the item back.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Furniture

Please inspect your order as soon as reasonably possible after delivery.

If your sofa or other furniture arrives damaged, defective, or different from the product ordered, contact us within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label when available.

After reviewing your request, MyToque may arrange a replacement, replacement components, repair assistance, store credit, or refund, as appropriate to the circumstances.

Items That May Not Qualify for Return

Returns may not be accepted for:

• Final sale or clearance products.

• Customized or personalized furniture.

• Made-to-order products once production has begun, where applicable.

• Furniture that has been assembled, altered, or modified.

• Products showing damage caused by misuse, improper care, or accidents after delivery.

• Items returned without authorization.

These restrictions do not limit any rights that cannot legally be excluded.

Return Shipping Costs

MyToque will cover applicable return shipping costs when a return is required because of our error or a verified damaged, defective, or incorrectly shipped item.

For returns due to personal preference, change of mind, or incorrect size or color selection, the customer may be responsible for return shipping and applicable handling costs. Any such costs will be explained before the return is completed.

Refund Processing

Returned products will be inspected after receipt. We will notify you once the return has been reviewed.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your payment provider or financial institution.

Original shipping charges, if any, may not be refundable unless required by law or the return results from our error.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

Orders may be canceled before shipment when processing status permits. Once furniture has been dispatched or entered the carrier's delivery process, the standard return procedure may apply.

Contact Information

MyToque

Website: www.mytoque.us
Email: sales@mytoque.us
Phone: +1 (315) 528-6457
Address: 1527 Pacific Avenue, Santa Cruz, CA 95060, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)